Política de envío

Pick-up at the Vvivre Warehouse – FREE
You can pick up your order for free at our warehouse, by appointment with Vvivre Customer Service and Assistance. The pick-up takes place at Vvivre’s warehouse in the Republic of San Marino.
At the time of pick-up, you can make the payment in cash, by debit card, or by credit card.
Vvivre Warehouse pick-up hours:
Monday – Friday: continuous hours from 9:00 AM to 7:30 PM
Saturday: 9:00 AM – 1:00 PM (except during the summer months)
We recommend contacting Vvivre Customer Service and Assistance in advance to agree on the pick-up date and time, ensuring a timely and personalized service.

Home Delivery Management (via authorized courier) – FREE
Vvivre offers free management of home delivery services, entrusting it — on behalf of and in the name of the customer — to an authorized courier/transport company.
The goods are picked up from Vvivre’s warehouse in the Republic of San Marino.
The delivery address is provided by the customer at the time of the order (checkout); it is recommended to fill in all the details correctly to avoid delays or failed deliveries.
Shipping costs are borne by the customer and will be paid directly to the courier once the goods are ready and according to the specified payment methods.
After the order processing time, the courier will proceed with the pick-up as scheduled and, within 4-5 working days, will deliver the goods after directly contacting the customer to agree on the date and time of delivery.

Vvivre Customer Service
Our Vvivre Customer Service and Assistance will guide you through every stage — from order to delivery — ensuring a smooth, safe experience aligned with our values of quality, sustainability, and customer care.
You can contact our Customer Service and Assistance at contact@vvivre.com.

Shipping and Home Delivery Costs
Shipping and home delivery fees may vary depending on the delivery location and accessibility (pedestrian zones, historical centers, remote areas, etc.).
The shipping cost is calculated and displayed directly in the cart before confirming the order.

Standard Shipping Areas
Shipping rates apply for deliveries within the European territories of:
Italy, Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Spain.
For shipments to islands or countries not listed, the costs may vary based on the location and accessibility of the delivery area.
In such cases, Vvivre Customer Service and Assistance will contact the customer within 24 hours of receiving the order to provide the updated quote and estimated delivery times.

Service Details
Shipments are handled by an authorized courier, on behalf of and in the name of the customer.
The transportation cost is borne by the customer and will be communicated transparently before confirming the order.
The shipping cost will be paid directly to the courier or according to the payment method agreed with Vvivre Customer Service and Assistance.
A tracking service is available, allowing you to monitor the status of your shipment in real-time via your personal account on vvivre.com.
The listed rates are indicative and may change depending on delivery locations and accessibility conditions (pedestrian zones, historical centers, remote areas, etc.).
The courier will provide an accurate cost quote for transportation, which will be communicated by Vvivre Customer Service and Assistance at the time of final order confirmation.

Note to the Customer
Vvivre manages the home delivery logistics for free, collaborating exclusively with qualified couriers and transporters who ensure safe, traceable, and environmentally responsible deliveries.

Shipping and Delivery Methods

Transport Organization
The shipment is handled by an authorized transporter, acting on behalf of the customer, who will collect and deliver the purchased products.
The transporter will pick up the goods from Vvivre’s warehouse in the Republic of San Marino and deliver them to the address specified by the customer at the time of the order.
It is recommended to carefully verify the accuracy of shipping details (complete address, phone number, and recipient name) before confirming the order, to avoid delays or missed deliveries.

Delivery Timing and Methods
Pick-up operations at Vvivre’s warehouse occur only on working days, Monday to Friday, from 8:30 AM to 6:00 PM.
The transporter will contact the customer by phone at least one working day before delivery to agree on the delivery date and time slot.
It is necessary for the recipient or a designated person to be available on the agreed day, as delivery is based on the courier’s logistics schedule.

Missed Delivery and Storage Fees
If the recipient is unavailable at the time of delivery, an email will be sent with instructions to reschedule the delivery.
In this case, the costs for the second delivery attempt will be charged to the customer and must be paid directly to the transporter.
If the customer cannot be contacted and the goods remain in storage for more than 20 days or the delivery becomes impossible, Vvivre will retain the costs incurred for logistics management and goods storage.

Customer Support
Vvivre Customer Service and Assistance is available to provide support throughout the shipping process, from pick-up to delivery, and to resolve any issues related to receiving the goods.
You can contact us at contact@vvivre.com.

Goods Insurance Service
To provide maximum protection during transport, Vvivre offers an optional goods insurance service, covering any direct material damage to products during shipping or delivery.

Coverage and Validity
The insurance covers accidental damage caused by impacts, falls, tampering, or incorrect handling by the designated transporter, provided the delivery document is completed correctly according to the instructions given.
The coverage is valid from the moment the goods are picked up at Vvivre’s warehouse until they are delivered to the customer or to a designated person.
Exclusions from coverage include:

  • Damage caused by tampering after delivery;

  • Improper use or incorrect handling by the customer;

  • Indirect or cosmetic damage not related to transport;

  • Exceptional events or force majeure (natural disasters, external accidents, fire, etc.).

Rates
The insurance fee is calculated based on the total value of the purchased goods and indicated in the order confirmation.
For shipments exceeding a value of €10,000, customized coverage can be requested through Vvivre Customer Service and Assistance prior to shipment.

Procedure in Case of Damage
In the event of receiving a damaged product, the customer must:

  1. Accept the delivery with a specific reservation, indicating the nature and extent of the visible damage on the courier’s document;

  2. Photograph and report the damage to the packaging, defect, or point of impact;

  3. Send the report within 24 hours to contact@vvivre.com, attaching images and order details.
    Once the report is received, Vvivre will activate the insurance procedure.
    If the damage is confirmed to be the transporter’s responsibility, the customer will receive a full refund for the damaged goods or, alternatively, a replacement product, at no additional cost.

Why Choose Vvivre’s Insurance
Vvivre’s Goods Insurance Service is a guarantee of security and peace of mind:

  • It protects the real value of your furniture during transport;

  • It simplifies and accelerates the refund process;

  • It provides direct and transparent assistance;

  • It reflects Vvivre’s philosophy, based on care, responsibility, and attention to every detail of the shopping experience.

C. C. srl - Via Tre Settembre 84 - 47899 Dogana, Repubblica di San Marino